FAQ
1. Company & Business Cooperation
What type of company is Digitnow?
Digitnow is a consumer electronics retailer and B2B supplier serving individual buyers and commercial purchasers. Its range includes audio-video equipment, computer accessories, portable devices, and selected health and utility products.
Does Digitnow support OEM and ODM projects?
DIGITNOW Inc. supports OEM and ODM development, including product design, sampling, production, and promotional content preparation. Please confirm MOQ, tooling, certification, and production timelines for each project.
Where are Digitnow products shipped from?
Most products are shipped directly from overseas warehouses. Some products are shipped from China.
2. Analog Memory Preservation & Digitisation
What products are most relevant for preserving analog memories?
Relevant categories include VHS-to-digital converters, USB video capture cards, film and slide scanners, and cassette players with digital recording functions.
Can a standalone VHS converter work without a computer?
Some standalone models can record directly to USB drives or TF cards and include a preview screen. Please verify whether an external VCR, DVD player, camcorder, or other playback source is still required.
What video sources are supported by the DigitPro V125?
The DigitPro V125 supports VHS, VCR, DVR, DVD, Hi8, Mini DV, and camcorder sources through AV or S-Video inputs. The source device is required because the converter does not play tapes by itself.
What output formats can a VHS-to-digital converter create?
The DigitPro V125 product page lists MP4, MP3, and WAV recording formats. Please confirm the recording mode and storage capacity before beginning a large digitisation project.
What should buyers know about video quality?
A capture device can record or convert a source, but it cannot improve damaged or low-resolution original footage.
3. Product Compatibility & Setup
What devices are compatible with Digitnow capture products?
Digitnow capture products are designed to work with common analog video sources, including VHS players, DVD players, camcorders, DVR systems, and other devices with compatible AV or S-Video outputs.
Do Digitnow products require additional software?
Some Digitnow video capture devices require compatible recording software. Users should check the product manual and software download page for supported operating systems and recommended applications.
Can Digitnow devices be used for home video preservation projects?
Yes. Digitnow products are designed to help users convert older analog media, including VHS tapes, film slides, and audio recordings, into modern digital formats.
4. Software Download & Technical Support
Where can I download Digitnow software?
Customers can download compatible software and product resources from the Digitnow support and software download pages.
How can I get technical support for Digitnow products?
Customers can contact Digitnow support for product installation guidance, troubleshooting assistance, and technical questions.
5. Ordering, Payment & Warranty
What payment methods does Digitnow accept?
Digitnow supports secure online payment methods. Available payment options may vary depending on checkout availability and customer location.
What is Digitnow's return and exchange policy?
Digitnow provides return and exchange support according to its customer service policy. Customers should contact the support team before returning products.